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(CNN) -- Four-time Olympic gold medallist Simone Biles said it "broke her heart" to see a young black woman ignored for a medal at a gymnastics ceremony in Ireland, images of which went viral.
In the video of a March 2022 GymStart event, which recirculated on social media in recent days, a row of girls receives medals, but the only black girl receives none.
"When this video circulated, her parents reached out," Biles said on X, formerly Twitter. "It broke my heart to see him, so I sent him a little video. There is no place for racism in any sport at all."
In a statement issued on Friday, Gymnastics Ireland said it had received a complaint about alleged racist behaviour from a parent after the event and that a resolution was reached in August this year.
"The official in question fully accepted that what had happened was not acceptable, but stressed that it had not been intentional," the statement said.
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"The official in question said that upon realizing the mistake they immediately rectified it and ensured that the competitor in question received her medal before leaving the field."
The statement added that the official had expressed "deep regret" for what they had described as an "honest mistake" and that a request to apologize in person to the competitor and her family had initially been rejected.
"The identified person has since apologized in writing to the competitor and her family," the statement said.
Speaking anonymously to The Irish Independent last week, the mother said the complaint had not been resolved and that the apology was not "genuine".
"We are often the only black family at gymnastics events and this was very hurtful to us," the mother is quoted as saying in the report. "Now eight million people watched the video. From Pakistan to Ethiopia they have realised it was wrong, but Gymnastics Ireland still won't accept it and doesn't apologise."
At the time of writing, footage of the incident had been viewed more than 40 million times on X.
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In a statement sent to CNN on Monday, Gymnastics Ireland said: "We would like to unreservedly apologise to the gymnast and her family for the disgust the incident has caused at the GymStart event in March 2022.
"What happened that day should not have happened and we deeply regret that. We also regret that what has happened since that date has caused further upset."
The statement, which did not acknowledge comments made by the mother to the Irish Independent, also said the gymnast continues to take part in Gymnastics Ireland events and the organisation "looks forward to welcoming her back to our future events as well".