The problems reported by several users with the activation and balances of their own cards after the migration of the platform that supports them, have a solution if those affected go to their commercial offices, insists the Telecommunications Company of Cuba SA (Etecsa)

Since May 4, Etecsa reported having completed the modernization of the computer infrastructure of its own card service. "The cards that are currently enabled can continue to be used normally," he said in a statement. He added that the recharge of Propia in its commercial offices would be maintained and, gradually, the commercialization of the new ones, the recharge coupons and the recharge through the Transfermóvil self-management channels and online services would be restarted. Nationally, however, some 70,<> would not have completed the transition.

Quickly several users expressed their discomfort with that situation. "When you dial your account number, your card that had put money on you, it tells you that your account number is incorrect. It must be thousands of pesos in the air. And at least I made the claim three days ago and no answers and I already know of many people in the same situation, "said a citizen from the digital forums.

Launched in 2002 and linked to traditional public telephony, the Propia service would have seen its best days pass in terms of its massive use, after the use of mobile telephony by more than half of the Cuban population. However, it remains literally the only means of communication for some segments of the citizenry, especially among those serving prison sentences or soldiers in Compulsory Military Service (SMA).

"In the event of any problem that you present in the use of your own service, you must make a report through the established service channels and provide your data so that our specialists can review your case and solve it," responded the Department of Institutional Communication of the entity.

To the above, Yelín Reyes Rivas, head of the Commercial Department of the Las Tunas Division of the company, adds that, as part of the evolution towards the new platform, customers were compensated with 25 pesos in the balance of their respective "own". "In the case of those serving prison sentences, who are in military service or in places where they themselves cannot approach commercial offices, their relatives or another person can go instead with the data of the card series; or better yet with the card in question, to process the claim, "he said. The essential data is the serial number; At no time is it required to reveal the personal code, he emphasized.

Elizabeth Ochoa Peña, head of the Commercial Support Group at a similar instance, explained that the updating of the card registry is the responsibility of experts in the country's capital, which obviously delays the procedure. However, he insisted, they are doing their best to give the fastest possible follow-up to the pending requests. Zenia Díaz Cruz, commercial specialist of Etecsa Las Tunas emphasized that the request can be made at any commercial office in the country. The established systems, he stressed, have ensured that the migration of each card is done only once. Only when this correction phase concludes will new own cards be offered, concluded Reyes Rivas.

(Taken from Newspaper 26)