Heat prices will rise minimally from July 1. This is clear from a report of the Energy and Water Regulatory Commission. Meanwhile, the Ombudsman Diana Kovacheva requested an extraordinary inquiry into Toplofikatsia Sofia because of the high heating bills.

"In general, there is no formula by which people can be sure that after a check, there will be a result. We know that district heating companies are monopolists on the market, they provide a service that is mainly used in the winter months as well as in the summer for hot water. What needs to happen is not only to require inspection and audit of companies, but to have cardinal changes related to investments in order to reduce heat losses for heat transmission, because they are not paid by the company, but by the end user, "said Peyo Mayorski from the Association for Consumer Protection in Bulgaria morning.

Guidelines for consumers with inflated bills for April from Toplofikatsia Sofia

"This is an installation of more than 30-40 years, it needs a cardinal change, which would cost a lot of money, but this is how we can reduce the so-called bills. The losses are too big and in order for the company not to come to a loss, it is looking for options to calculate them to the end user, and he is the one who pays the bill no matter what it is, "he added.

In his words, it would be good if end users do not launch an individual complaint about a site, but include entire entrances. "Should require accounting controls to recheck the entire installation. In this way, to cause a check by DHC to see if the reports have been properly distributed, so that if there is a discrepancy they can be distributed to other users, they are not only to some. If there are 10-15 customers in the signal, it would be difficult to ignore such a complaint, "Mayorski explained to Bulgaria ON AIR.

He specified that the user has no right to touch anything on the substation, and it is the key to the setting for the supply of heat energy, be it for hot water or heat energy.

"Toplofikacia" has always worked on this principle. Whether they're right. Always the user has to pay the bill first, and then wait for a decision. If it is for the benefit of the consumer, then he could take his funds with deduction for the next heating period. When DHC comes up with such an opinion, there must be a formula to return the money to the consumer," the guest said.

According to Peyo Mayorski, in other countries there is an external body that guarantees the end user that the service he uses is protected.

"The most commonly used vertical distribution system in Sofia makes the biggest losses. In the new cooperatives we have a heat meter, which is at the very entrance of the given dwelling, there the reading is more real, however, we have often heard that there are accruals of heat losses in the internal installation of the building. They reach 20-30 leva per property, which is too high, to pay for something that is not consumed, "Mayorski said.

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