A hearing-impaired woman went to Banqiao Household Registration Office to apply for seal registration. She was worried about communication barriers. After the office staff learned about it, they started video assistance.

(Photo by reporter He Yuhua)

[Reporter He Yuhua/New Taipei Report] On a sweltering and unremarkable make-up shift day, Banqiao District Household Registration Office received a pair of hearing-impaired people to contact for business. The people were worried about not being able to communicate and go through the formalities, and then went through translation, Internet, translation After waiting for nearly 2 hours for assistance, he finally completed the procedures with a smile on his face. Huang Xinsheng, director of the household office, said that the office is the first-line service unit for the people, and it pays special attention to barrier-free facilities. Speech-impaired people can get timely assistance.

28-year-old Mr. Li took his hearing-impaired parents to the Banqiao Household to apply for seal registration and inheritance at around noon this (25th). However, because his mother was congenitally deaf and blind due to retinal disease the day after tomorrow, he was unable to speak and write by himself. However, since it is the first time to apply for seal registration, in addition to being present in person, it is necessary to be able to clearly express consciousness, so I do not know how to handle it, which is quite troublesome.

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After learning about it, the staff of the office took them to the sign language service area, connected with the sign language service staff of the municipal government through Skype, and communicated with the sign language service staff through Mr. Li. The mother understands, and then the mother will take the initiative to respond in sign language.

When Li’s mother began to express the heartache of losing her family in sign language, and worried that she would not be able to communicate and apply for documents, which would affect the inheritance registration, she kept crying until she went through translation and communication, and after nearly 2 hours of assistance from the organizer and video conference personnel, After successfully completing the procedures, there was a smile on his face.

Afterwards, Mr. Li was moved and said that he lived in a family with hearing-impaired parents, and he deeply understood the inconvenience of hearing-impaired people going out, which also indirectly affected their rights and interests. Their problems; he hopes that more hearing-impaired friends will know about this service and fight for their due rights.

Huang Xinsheng said that the household registration office is the first-line service organization for the people. In addition to providing friendly service facilities, such as barrier-free space settings, wheelchairs, reading glasses, magnifying glasses, etc., there is also a sign language video zone to solve communication barriers. The deaf and speech-impaired people in need can also get help in time.

A hearing-impaired woman went to Banqiao Household Registration Office to apply for seal registration. She was worried about communication barriers. After the office staff learned about it, they started video assistance.

(Photo by reporter He Yuhua)