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On March 15, we celebrate World Consumer Day.

In a period of galloping prices and constant promotions, the question arises whether consumers know their rights.

"There are people who are interested, there are those who want to learn in advance, there are others - who think there will be no problem, but then they look for us. Complaints at the European Consumer Center in Bulgaria, specifically regarding online shopping, are that we don't always pay attention to where we should return the goods if we don't like them", said the director of the European Consumer Center Sonia Spasova in the studio of "Bulgaria in the morning".

In front of Bulgaria ON AIR, she indicated that

the packaging should be kept for the return of the goods, but when an order is placed, it must be confirmed

.

"We must have an e-mail in which we have the order number and delivery date indicated. It is good to keep receipts and documents," comments Spasova.

There is a jump this year of about 30% compared to the same period last year related to the right of return, the director of the European Consumer Center pointed out.

"The irrevocable right applies to almost all goods bought online, except for food, drinks. A large part of the goods bought online can be returned. Our observations show that the main issues that consumers come to us for is this right of exercising refusal," announced the guest.

There is an increase in the number of people who use the option to buy now and pay later, it became clear from the words of Spasova.

How to protect ourselves from dangerous goods?

"It is a kind of short-term loan. The advantages are that you can look at the goods at home and without paying, return them. At the same time, you need some kind of loan, which if you are late, you may have to pay interest. You have to let's check how we will give this money. A survey shows that about 60% of people who shop in Bulgaria online prefer to pay in cash. Many goods from abroad do not offer this option. Our advice is to do this with a credit or debit card card," stated the guest in the studio.

goods

payment

online shopping

European Consumer Center

Sonya Spasova