An increase in customer satisfaction was observed due to the high-quality service provided by "Aztelecom" and "Baktelecom" to customers.

"APA-Economics" informs that according to the results of a survey conducted by a local research company, the Customer Loyalty Index (Net Promoter Score - NPS) of "Aztelecom" and "Baktelecom" in the country in 2022 will be 23, respectively, compared to 2021. points and increased by 18 points.

Note that the main incentive factor here is the speed and stability of the Internet.

In the survey, citizens' attitude to the brand, service quality, and prices was studied.

"Aztelecom" and "Baktelecom" drew attention with the development of relevant indicators.

Also, improving the processing and response of customer requests, providing broadband internet services through GPON (Gibabit Passive Optical Networks) technology, improving the network to provide better internet speed and other planned strategic initiatives during the past year are factors that ensure customer satisfaction.

FYI, NPS is a system that measures customer satisfaction and predicts business growth.

It is used by the largest companies worldwide.

It should be noted that in the framework of the "Online Azerbaijan" project, a fast and uninterrupted fiber-optic network is being built on the basis of GPON technology.

To date, up to 814,000 households have been provided with fast and uninterrupted fiber-optic internet based on this technology.

The main goal of the project is to build a broadband network covering the entire country with a minimum internet speed of 25 Mbit/s by the end of 2024 as a result of the joint efforts of several telecommunication operators based on the public-private partnership model.

"Aztelecom" and "Baktelecom" provide Internet service with a speed of up to 100 Mbit/s within the project.