Azercell Telekom LLC, which continues its strategic goal of "making connection easier, making life more complete", is at the service of its users with a variety of service channels to promptly and effectively respond to incoming requests and to be accessible to customers.

In 2022, Azercell's Call Center received a total of

calls.

The average response time of applications was about 2.5 minutes.

The content of the calls was related to internet packages, transactions related to the number, information on tariffs and campaigns, balance and payment issues.

In 2022, the number of requests received by the company through Online Customer Services exceeded

.

It should be noted that the online customer service was launched for the first time in the country in 2011 by Azercell.

Also, over the past year,

applications were answered on Azercell's official Facebook, Instagram, Twitter, YouTube and Linkedin pages.

It should be noted that another solution provided by "Azercell Telekom" LLC is the "Kabinetim" application in order to answer subscriber inquiries.

Through this application, Azercell subscribers can apply to customer services through online chat in Azerbaijani, Russian and English languages, connect to various services and get answers to their queries.

It is possible to contact Azercell's Telephone Center, which accepts subscribers' inquiries at any time 24 hours a day, 7 days a week, by dialing the short number *1111, as well as by dialing 012-4904949 (for Non-Billable Line subscribers) and 012-4905252 (for Postpaid Line subscribers) .