In the event of a power outage in the house lasting more than 6-7 hours, it is necessary to check for accidents.

If there are no accidents, you need to contact the energy experts.

This was announced by the general director of the YASNO company, Serhiy Kovalenko, on the air of the telethon.

Kovalenko provided an algorithm for actions in the event of a prolonged absence of light.

According to him, the first thing to do is to find out whether there is an accident in the house.

  • Enter your address on the YASNO website.

    If there is an accident, it will be displayed on the site.

  • If there is an accident, and for this reason the power goes out, contact ZHEK or condominiums, they have their own contact with the networks.

  • No accident?

    See the schedule.

    If there is no light for more than 6-7 hours and there are emergency shutdowns, write in private messages on Facebook to representatives of energy networks.

Serhiy Kovalenko recommends not calling call centers or networks.

"During emergency outages on the first day, we received 6-7 thousand calls in one minute. But you have to understand that colleagues in call centers do not know the information, they do not have data for every address. Therefore, if there is no light for 6-7 hours and there are no accidents - you just need to write your address in private and colleagues will take the application to work," Kovalenko explained.

As a reminder, due to the missile attack on Ukraine on December 5, the most difficult situation with electricity remains in Kyiv and Odesa regions.

Emergency power outages are also applied. 

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