The Republic of China Travel Industry Quality Assurance Association (QAA) conducted re-election of directors and supervisors today (27th). Zhang Yongcheng, chairman of Hongxi Travel Service, was elected as the chairman by all the new directors.

(Provided by Quality Assurance Association)

[Reporter Chen Xinyu/Taipei Report] The Republic of China Travel Industry Quality Assurance Association (Quality Assurance Association) conducted re-election of directors and supervisors today (27th), and Zhang Yongcheng, chairman of Hongxi Travel Service, was elected as the chairman by all the new directors, and director of Fortune Travel Service. Chang Huang Wenqing was elected as the convener of the Supervisory Board.

Zhang Yongcheng said that he hopes that the industry will recover as soon as possible, and will also encourage the packaging of products that move consumers, make differentiation, and continue to communicate with consumers through digital tools.

Zhang Yongcheng said that the epidemic has transformed the industry, and industry players should also strive to improve their self-worth.

Travel agencies should change the general services of the past into professional services. The Quality Assurance Association has successfully created indicators for consumers to purchase products by holding the "Golden Travel Awards" in the past, and also encourages the industry to package more high-quality travel content. In the future, it will also increase strength.

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Zhang Yongcheng said that in the future, it will encourage diversification, increase added value, and increase profitability, packaging products that move consumers, and product differentiation to jointly enhance the value of the industry.

The travel industry is a professional service and knowledge worker, making travel products high-quality and high-value, and using digital tools to continuously communicate with consumers "What is a good travel product?"

Zhang Yongcheng said that the first task after taking office is to respond to the core needs of the industry, that is, to hope for an early recovery. This part needs to communicate with the government about a down-to-earth industrial policy in order to give substantial help to the industry.

According to the Quality Assurance Association, the association is a national public welfare legal person with the largest number of members in the travel industry. It has 3,834 travel agencies and its head office is located in Taipei. It has offices in Taoyuan, Taichung, Tainan and Kaohsiung, and employs regional directors and full-time professionals. The conference staff, directors and supervisors are assigned to serve all travel agencies and consumers in Taiwan.

Zhang Yongcheng said that the Quality Assurance Association has been committed to the protection of passengers' rights and interests for more than 30 years. In terms of the travel industry contract performance guarantee mechanism and the mediation of consumer travel disputes, it has made every effort to provide consumer rights protection and services. In the future, it is hoped that in addition to one-way protection for consumers, , plus the guarantee for the industry, it becomes a two-way guarantee, so it will promote the performance guarantee mechanism of travel suppliers such as airlines, cruise ships, hotels, etc. for the travel industry.