[Reporter Zhou Xingrui/Taipei Report] With regard to the Taiwanese Yufuin Tsubaki booking incident that happened today, the reporter contacted the person concerned, and the person concerned said as follows:

I used the Japanese Jalan website to make a reservation at Yufuin Tsubaki Hotel on 12/08. Although I had a reservation number, I thought it was unsuccessful because I didn’t receive a confirmation letter. So I used the Chinese Jalan website to make a reservation for another hotel. This time, there was a confirmation in addition to the reservation number. letter.

In order to avoid repeated reservations, I entered the reservation number in the Japanese system for the first reservation, but I did not see the reservation confirmation result, thinking that the reservation was not successful the first time.

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During my stay in Japan, my mobile phone used a network card, so I couldn't receive or make calls.

At around 2 pm on 1/18, Jalan sent a letter informing me that I would stay at Yufuin Tsubaki Hotel for 2 days on 1/20. I saw this notification letter early in the morning of 1/19 and asked my Airbnb host to contact the hotel Cancellation of accommodation.

The landlord can contact the hotel by telephone.

Later, the landlord told me by email that I had to tell the hotel by myself, but because I didn't have a phone, the landlord suggested that I reply by email on Jalan (there are contact information available).

Therefore, at about 11:00 am on 1/19, I replied directly to Jalan's notification letter (contact information is available).

It wasn’t until around 3:40 pm on 1/22 today, when I received a call from a reporter after I landed in Taiwan, that I realized that the hotel had tried to call me.

I arrived home at about 4:30 p.m., and immediately contacted the hotel by phone to discuss compensation for the reserved accommodation costs. I have already given these details to the hotel to let the other party know that we did not intentionally cause the other party’s loss.

The Chinese-speaking employee on the other side said that it was a busy time, so we made an appointment to discuss the details in the morning of 1/23.

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