Photo / Chen Jiahui

With the touch of a finger, fresh items are delivered to your home. Convenience is convenient, but it seems that the purchase process is less fun...

"Too reliant on it and can't go back" even if the subscribers have no choice but to use it

Text/Cauliflower (Hsinchu County)

Please read on...

The invention of the delivery platform is a great blessing for me, who is raising children at home!

Now that the epidemic is present, the risk of human-to-human contact is eliminated, and it is very convenient for someone to deliver the item to the home by pressing the mobile phone to send the order as long as there is a need.

Since I rely a lot on online purchases, and the occasional discount coupons are my savings, I paid to become a subscription member.

Online shopping has facilitated my life, but there are still some critics.

A while ago, the platform suddenly released packages, and all restaurants were temporarily closed, so I couldn’t place an order. I had to push my child for a long way to buy food under the sun. When I came back, I was covered in sweat, which was embarrassing and a waste of time. .

Another point is that the platform increases platform fees without warning, which is the most frustrating!

Even if you have already paid to become a subscription member, you are still charged for this fee!

At the moment, I was really angry, so I quickly quit the subscription of this platform and joined a member of another delivery platform.

Although I feel helpless about the occasional "emergency" of online shopping, I still continue to use it because it has become a necessity of life for me.

<Seeing is not believing> The storage period is short and there is no way to provoke

Text/Yilunyang (Tainan City)

Online shopping is indeed convenient, but it is not occasional problems, but often troublesome problems.

If nothing else, the expiry date of the goods is too short, which is a pain.

When I asked the customer service staff, they would always answer first: "You can first confirm whether the goods meet the requirements and do not open the package, and apply for return service within the 7-day appreciation period. Then they will answer the question: "Dear customer, hello. , thank you for your letter. Regarding the order issue, we have forwarded your question to the relevant personnel for inquiries, because the inquiry will take a little time, and the personnel will reply to you by text message or reply letter after confirmation."

A few days later, I asked as soon as possible, and finally pushed it to the manufacturer, because online shopping is just a platform, tell me to wait for contact.

Finally, when the manufacturer called to tell me that because it was a special offer, the expiration date was shorter, and I suggested that I eat it quickly.

I said, I bought dozens of products, how can I eat them quickly?

The other party helped with the return process.

Although the results have been smooth, it has not always been the case.

You will ask me not to buy online next time.

But people always have an idea, it won't be so unfortunate every time!

"Convenient but not warm" face-to-face transactions are humane

Text / Chen Yanling (New Taipei City)

As a cook in a family, I have been in charge of fresh food, firewood, rice, oil and salt for many years. My family is so happy to open its mouth like a chick.

Until a few months ago, my daughter suddenly asked me if I wanted to try the fun of online shopping: just open the web page and click on the things you want, after calculating the account, you can directly debit the money from the online bank account, no more than two hours at the latest. Delivery, several hypermarkets and supermarkets are free of charge above a certain amount. In this way, the time for on-site purchase and the cost of round-trip transportation are deducted, and there are still discounts accumulated, which is very cost-effective.

It sounded tempting, but I couldn't resist her repeated urgings, so I tried to buy fresh food online, fully thinking that from now on, I would be able to cook a full-fledged Chinese banquet without the housewife going out.

Who would have thought that the fun of going to the market would be gone!

In the past, the owner was short-sighted, and the meeting was three-pointed. The boss took the initiative to stuff a few green onions after the bill was settled. This is nothing. After opening the layers of packaging, a lot of packaging plastic boxes made me big head.

The most unbearable thing is that the good friendship accumulated in the market for many years, the temperature of greeting each other is gone.

The thankful eyes of the proprietress at the vegetable stall appeared in my mind, and I decided to go to the vegetable market tomorrow to buy it.

Photo / Chen Jiahui

<There is a statement for good insurance> The order is cancelled or the payment is deducted

Text / Lin Qin (Kaohsiung City)

My son told me that there will be a 25% discount when buying fresh food on the platform.

As soon as I heard there was a discount, my eyes lit up and I started shopping online.

At the last step, "One-click ordering", I pressed it without hesitation, but it's not right, why hasn't the amount been reduced?

I'm panicking now, how do I cancel it?

Finally, in a rush, the message "Order Cancelled" pops up, and the credit card will not be charged.

When I asked my son what was going on, it turned out that he had to get a discount first before getting a discount.

But when I received the bill, the money was still deducted. I asked the online customer service of the food platform. The other party said it was their negligence and would cancel it for me immediately, so I called the credit card customer service again to confirm, and the credit card customer service said It has been cancelled, I should complain to the customer, because it is too ridiculous.

If I hadn't checked the bill, I would have spent the thousand dollars in vain.

With such a lesson, as long as I shop online in the future, I will always use "cash on delivery", otherwise I don't know when to ignore it and let myself spend money in vain.

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